Privacy Policy (Jan 2025)
Welcome to Amatoca’s privacy policy! We are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data when you use our website (www.amatoca.com), interact with our communications, or use our services. By visiting our website or using our services, you agree to the terms described in this policy.
Applicable Laws
Amatoca is a Swiss-based online store bridging Latin America's rich heritage with European elegance. As the data controller, we are responsible for handling your personal data in compliance with applicable laws, including the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA).
If you have questions about how we handle your data, please contact us at:
hello@amatoca.com
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What Data We Collect and How We Use It
1. Orders / Purchase
We collect and process your personal data to:
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Deliver purchased products and provide delivery updates.
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Process payments securely.
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Manage returns, complaints, and warranties.
Data Collected:
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Name
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Contact details (address, email, phone number)
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Payment information (transaction reference, date)
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Order details (purchased items)
Legal Basis: Performance of a contract.
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2. Newsletter Subscriptions
We use your data to:
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Send newsletters, promotions, and updates.
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Provide tailored offers based on your preferences and purchase history.
Data Collected:
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Name
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Contact details (email)
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Purchase and interaction history
Legal Basis: Legitimate interest or your consent.
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3. Customer Support
We use your data to:
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Respond to inquiries and provide support.
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Handle complaints or product-related issues.
Data Collected:
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Name
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Contact details
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Correspondence and technical details (if applicable)
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Legal Basis: Legitimate interest.
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4. Marketing
We may use your personal data to:
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Send personalized marketing offers via email, SMS, or social media.
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Recommend relevant products or remind you of abandoned shopping carts.
Data Collected:
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Name
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Contact details
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Purchase and browsing history
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Legal Basis: Legitimate interest or your consent.
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5. Cookies
We use cookies to:
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Enhance your website experience (e.g., language settings, saved preferences).
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Analyze website traffic and user behavior.
You can manage cookie preferences in your browser settings. Note that disabling cookies may limit website functionality.
Legal Basis: Legitimate interest or your consent.
6. Legal Obligations
We process your data to comply with legal requirements, such as:
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Accounting and tax regulations.
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Product recalls or safety notifications
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Data Collected:
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Name
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Contact details
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Transaction details
Legal Basis: Legal obligation.
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How Long Do We Retain Your Data?
We retain your personal data only as long as necessary for the purposes described above or as required by law. For example:
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Data related to purchases is retained for 10 years to comply with Swiss accounting requirements.
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Marketing data is retained until you withdraw your consent.
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Who Has Access to Your Data?
We only share your data with trusted third parties necessary to fulfill our services. These include:
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Payment processors
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Delivery and logistics providers
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IT service providers
All partners comply with FADP/GDPR standards and process data based on our instructions.
Your Rights
You have the following rights under Swiss law and GDPR:
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Access: Request a copy of the data we hold about you.
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Correction: Update inaccurate or incomplete information.
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Deletion: Request data deletion unless required for legal obligations.
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Restriction: Request processing limitations under certain conditions.
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Data Portability: Receive your data in a structured, machine-readable format.
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Withdraw Consent: Opt-out of newsletters or marketing communications.
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To exercise your rights, please contact us at hello@amatoca.com. Requests must be submitted in writing with proof of identity to protect your privacy.
Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email.
Last updated: [15 Jan 2025]
Contact us
If you have questions or concerns about our Privacy Policy, please contact us at:
Email: hello@amatoca.com