Contact & FAQs

How can we help you?

Where can I find my order number?

You will find an order confirmation via email as soon as you place an order in our website.
Where can I cancel or modify an order?

If you place an order and later change your mind, contact us directly via phone +41 76 814 42 42 or email hello@amatoca.com inmediatly. If we haven't processed your order (is not packaged yet) we can cancel it or modify it. However, if you receive a tracking number via email, it means that your order is on its way and we can't cancel or modify it.
What is the shipping process after I place an order?

When you place an order, you will receive an order confirmation via email. It takes us 1 - 2 working days to package your order. Once we place your package for shipping, you will receive a shipping confirmation with the estimated delivery date and a tracking number. You will be able to track your package 24hrs after receiving this email (or as soon as the system is updated).

Contact Us

Still have questions? Feel free to get in touch with us for any inquiries or feedback. We'd love to hear from you.

You are warmly welcome to contact us via email or phone.

We do our best to respond to emails within 24 hours on weekdays.

We answer the phone on weekdays between 10:00-12:00 & 13:00-14:00. Phone: +41 76 814 42 42